General Frequently Asked Questions
1. What is your return policy?
Currently, I do not accept any returns, due to products are made to order. If you have any questions regarding your order, feel free to reach out to us at inknthreadstore@gmail.com.
2. What if I do not like your candle scent?
Please understand that candle scents are highly subjective and can be of personal choice. Ink N Thread Candles are made in a such a way that they are not over scented and does not have strong throw. But again it can be subjective, some people can smell high scent and some can smell normal to low scent.
But I really appreciate for ordering candles without testing the fragrance out. Please fell free to contact us at our email for any questions regarding scents.
4. What if the product I like is out of stock?
Please understand that products made by Ink N Thread are truly handcrafted, handpoured and handmade by solo - woman. So, they are made in limited stock and in small batches. Also, the products are made as seasonal collection. If you really want to buy, please feel free to contact us at our email. Your satisfaction is important to me.
5. What are the washing instructions for tote bags?
Tote bags by Ink N Thread are made of canvas and printed with DTFs. So, turn your tote bag inside out, place it in a pillowcase or laundry bag to protect it, and wash it on a gentle cycle with cold water. Avoid using bleach, as it can damage the fabric and any prints or designs.
6. What are the washing instructions for apparels?
Apparels by Ink N Thread are printed with DTFs. DTF printed apparel can be machine-washed cold, inside-out on a gentle cycle using your washer's recommended amount of detergent. You shouldn't use any fabric softeners. It can be tumble-dried on a low cycle, however air drying is preferred for the print to last longer.
7. What is the DTF print?
Direct-to-film (DTF) printing is a heat transfer process that involves printing a design onto a film and then transferring it to a fabric or other material.
8. Do you claim of sustainable brand?
No, products made at Ink N Thread are not totally sustainable. This brand sells cute, cozy, aesthetics products. However, candles by Ink N Thread are made of chemical free fragrance oil, wicks are eco- friendly and wax used to fill the jar is 100% natural soy.